Virtual Receptionist for calls, chat and outreach

Virtual Customer Care, Always On.

Answers every call and chat in Englishবাংলাहिन्दीالعربيةEspañolFrançais

Your Virtual Receptionist picks up calls and chats day and night, files the tickets, books the appointments, and hands your team a clean summary in the morning. Live in about five minutes.

No credit card requiredFree minutes to get started
Now on WordPress.org

Agents

Works with agents like Muse.

Your personal agent can check tickets, book appointments and run your GMCC Welling dashboard for you.

Your agentWorking in your dashboard
Live
  1. Checked 4 new ticketsDone
  2. Assigned one to the Billing teamDone
  3. Moved a meeting to Fri, 10:00 AMDone

Most businesses lose the call that comes in after closing. The customer hangs up, tries the next name on the list, and rarely calls back. GMCC Welling answers that call in their own language, sorts out what it can, and leaves your team a finished ticket by morning.

One call, start to finish

  1. 1The phone rings after closing

    A patient with a broken crown calls Lakeview Dental. Nobody is at the desk.

  2. 2Picked up on the first ring

    The receptionist answers with the clinic's name, like your best front-desk person would.

  3. 3Answered in her language

    She speaks Spanish, so the receptionist switches to Spanish. No menu, no "press 2".

  4. 4A ticket files itself

    Category, priority and a short summary for your team, assigned to the on-call dentist.

  5. 5The first free slot is booked

    Today at 9:00 AM. She gets a confirmation email before she hangs up.

One platform. Three channels.

Voice, chat, and outreach, all live, on the same knowledge base.

Voice

Virtual Receptionist

Inbound voice. Answers calls 24/7 in your customer’s language, trained on your knowledge base.

Answering 24/7

Chat

Chat Receptionist

Same knowledge base, chat channel. Embed on your site or message app, text responses in the visitor’s language.

Outreach

Smart Outreach

Proactive outbound calls. Trigger from a WooCommerce abandoned cart, a CRM event, or a scheduled campaign, your Virtual Receptionist makes the call.

  • Abandoned cartCalling now
  • Appointment reminderQueued for 4:30 PM
  • CRM event, renewal dueDone

Multi-Language Receptionist

Your Virtual Receptionist speaks English, Hindi, Bengali, Arabic, Spanish, French and more. New languages added regularly, your business grows with your market.

Custom Knowledge Base

Train your Virtual Receptionist on your business, products, pricing, FAQs, updates take effect instantly. The same knowledge base powers both Voice and Chat Receptionist.

Embed Anywhere

Drop it into your website, your WordPress site via the plugin, or your customer’s message app.

Support that files itself

Every call, chat and form that needs a follow-up becomes a tracked ticket.

  1. 1Tickets on every channel

    Your receptionist opens a support ticket whenever a caller or visitor has a problem it cannot finish on the spot.

    • Filed automatically on calls, web calls and chats
    • Or create one by hand from your dashboard
    • Category, priority and rotation assign it to your team
  2. 2A full activity log

    Every ticket keeps a timeline, so nothing gets lost between your team and your customer.

    • Status, assignment and priority changes tracked
    • Internal notes, plus customer updates by email
    • The receptionist reads the latest update back on a call
  3. 3A support form for your site

    Drop a support form on your website, the same one-line install as the chat and call buttons.

    • Floating button, in-page embed, or a hosted link
    • Locked to your own domain
    • Every submission becomes a tracked ticket

Calls it handles every day

Eight kinds of business, in five languages. Keep scrolling to hear each one.

  1. 1Dental clinicPhone call, English

    Booking moved to Thu 3:30 PM

  2. 2Online storeOutbound call, English

    Answered from your knowledge base

  3. 3Property managerPhone call, English

    Urgent ticket filed for Maintenance

  4. 4Accounting firmWeb call, Arabic

    Ticket assigned to Billing

  5. 5Family clinicPhone call, Hindi

    Booked, today 6:30 PM

  6. 6RestaurantPhone call, English

    Table for six, Sat 8:00 PM

  7. 7GymChat, Spanish

    Answered in Spanish

  8. 8BakerySupport form, French

    Order request ticket for the team

How it works

From sign-up to live in about five minutes, no code, no technical setup.

  1. 1

    Add your knowledge base

    Tell your Virtual Receptionist about your business, products, pricing, FAQs. Updates take effect instantly.

  2. 2

    Share your link or embed it

    Every plan includes a web call link. Drop the chat widget on your site or WordPress store, or add a dedicated number.

  3. 3

    Go live

    It answers calls and chats 24/7 in your customer’s language, and can reach out proactively when it counts.

Simple Pricing

Start free, scale as you grow

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Ready to never miss a customer again?

Give every caller and visitor an instant, on-brand answer, in their own language.

Create your account

Start free. No credit card required.

Used to generate your web call link

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Reset Password

Enter your email and we'll send you a reset link.

Remember your password? Sign in here

Set New Password

Choose a strong password for your account.

Welcome back

Sign in to your GMCC Welling dashboard

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Good day

Credit
-
For chat and Agent Own. Buy more on the Billing tab.
Plan
Trial
⬆Upgrade plan

Recent Call List

Date Name Phone Country Agent
No incoming calls yet.

Call List

All incoming and outgoing calls

Date Name Email Phone Country Agent Duration Lead Status Rating WebCall Rating Transcript
No incoming calls yet

Leads

Calls flagged by the Agent as actual business interest. Uncertain ones surface here too for your review.

Date Status Name Phone Email Country Note Transcript
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Tickets

Support tickets your Virtual Receptionist opened on calls and chats. Update status and assign them to your team.

Support tickets
On means your agent can open and look up tickets on calls, chat, and the web form. Off means it never mentions a ticket, and handles issues by taking a message or pointing to your support email instead.
On
Status
Category
Priority
Assignee
# Subject Category Priority Status Customer Created Assignee Source Activity Log
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Bookings

Set when you are open. Your agent offers only these times on calls and chat, in your timezone, and never double-books.

Bookings
On means your agent offers appointment times and takes bookings on calls, chat, and your public link. Off means it never brings up scheduling. Your availability and event types are kept either way.
On

Weekly hours

Slot rules

These apply to every booking. Each event type below sets its own length and gap.

Team availability

Each teammate can have their own weekly hours. Anyone on Company hours works the hours above. A slot is offered whenever at least one assigned person is working and free then.

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Event types

Kinds of appointment, each with its own length and its own questions the agent asks. They all use the hours above. Your agent picks the right one from what the caller asks for.

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User Guide

How to set up and use GMCC Welling, step by step.

Support

Get help from our support team. Open a request and we will reply by email and here.

Team

Invite teammates and manage who can access your dashboard.

Member Phone Role Status Actions
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Campaigns

Outbound calling campaigns

Date Campaign Name Language Script/Goal Status Contacts At a time Result Actions
No campaigns yet.

Knowledge Base

Train your agent with custom text or uploaded documents

Chat Receptionist

Multi-channel text chat agent for your website, social media, and messaging apps.

Recent conversations

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Chats are deleted automatically 30 days after their last message.

Call Forwarding

Configure when your Virtual Receptionist transfers calls to your team

Smart Outreach

Trigger an outbound call from your own systems, your Virtual Receptionist makes the call

My Profile

Manage your account and business information

Profile Completion
0%
Company Name
+10%
Email
+10%
Phone Number
+10%
Website
+10%
Agent Name
+30%
Knowledge Base
+30%

Account Information

Enter number without leading 0

Change Password

Business Information

PNG, JPG or WebP. Shown on your booking page and in booking and ticket emails to your customers.

Where your business is. Website calls and chat are priced for this country.

Specialists

Experts your receptionist passes callers and chat visitors to when their question is about a specialist's area.

Voice Agents

Choose how your receptionist sounds and what language she opens calls in.

Greeting language

Your agent opens every call in this language, then switches to the caller's own language if it's different.

When on, your receptionist guides interested callers toward the right product and asks helpful questions, while staying purely supportive for anyone with a problem. Turn off for a support-only line that should never sell.

Voices

Turn on the voices your agent can use. Turn on one for a consistent brand voice, or several and calls rotate through them. Each voice speaks every language.

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Settings

Manage your agent and account

Web Call Link

Your Call Link

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Subscription

Current Plan

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Two-Factor Authentication

A 6-digit code is sent to your email at every sign-in.

2FA Status

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API Keys

Generate API keys for plugins (WordPress, Shopify) and custom integrations. Each key is shown once, copy it immediately and store it safely.

Danger Zone

Deleting your account will release your phone number and remove all data permanently.

Usage History

Everything your Credit paid for.

Calls this month-
Minutes-
Credit used by calls-
Calls this month Each call with what it took from your Credit, after any correction
WhenCallNumberLengthCredit
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Billing & Plans

Your subscription, every plan side by side, and promo codes, all in one place.

Current plan
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Active

Credit

Pays for your website chat and Agent Own. Top up once and it covers both.

Current balance
$0.00
Total purchased
$0.00
Total used
$0.00

Top up credit

Add credit to keep your website chat online and your agents learning. Promo codes apply at checkout.

Auto-recharge

Automatically top up your credit when the balance drops below your threshold, so website chat and Agent Own never stop. Stripe charges your saved card.

$

Range: $1 – $100

$

Range: $5 – $500

Credit history
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Redeem Promo Code

Free-minutes codes only. Discount codes go at checkout.

Codes are case-sensitive.

Integration Guide

Add the voice + chat Virtual Receptionist to your website or app

🌐Want a support form on your site too? Set it up under Tickets → Web Form.

Your Web Call Link

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Simple Button

Paste this anywhere in your website HTML.

<button onclick="window.open('CALL_LINK_HERE','GMCC Welling','width=420,height=600')"
  style="background:#1d4ed8;color:white;padding:14px 28px;border:none;border-radius:10px;font-weight:600;cursor:pointer;">
  Talk to Us
</button>

Simple Link